Connected Health

What it is and why it matters


 

What is Connected Health?


 

Definition:

This term refers to a healthcare delivery model that uses technology to allow physicians to provide their patients with seamless, highly customized care.  

 

With so much health IT (HIT) on the market, "Connected Health" serves as an umbrella term encompassing the myriad of mobile health (mHealth), telehealth, remote patient monitoring (RPM), wearable device tracking, and chronic care management (CCM) application services available today.

Definition:

This term refers to a healthcare delivery model that uses technology to allow physicians to provide their patients with seamless, highly customized care.  

By utilizing HIT, healthcare professionals can remotely capture clinical data, quickly interpret the recorded information, and deploy contextually relevant, evidence-based interventions. 

Why Now?

Technology-enabled care models are the expectation of our increasingly tech-savvy society. Digital innovation allows us to prioritize our time, maximize our efficiencies, and cultivate meaningful relationships. Nearly all of America has fully embraced tech, yet many healthcare professionals are still using outdated methods to connect with their patients.

Technology not only allows healthcare providers to perform to their maximum potential but to provide the highest quality of care for the most people — regardless of location.

doctor with technology devices related to medical profession

Improved care in both rural and urban settings:

  • Urban - Connecting digital healthcare devices and care providers free up appointment slots by allowing the remote care of lower-risk patients.

  • Rural - Connecting digital healthcare devices and care providers greatly reduced systemic barriers to care such as physician shortages and distance.

     

     

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Who Benefits from this?

  • Doctors, care providers, nurses and staff

  • Patients, their loved ones, and the whole community

     

patient and provider relationship
image of stethoscope stating patient satisfaction

Improved Patient Experience

Pre-op to Post-op

 

 

Quality improvement in healthcare

Better Patient Outcomes

Recovery & Overall

 

image stating that automated patient engagement can help with physician burnout

Reduce Physician Burnout

Stronger Patient-Provider Relationship

Breakdown of the Benefits

There are multiple benefits from incorporating technology into the patient-provider relationship. Here are the top three:

  • Improved Patient Experience
    - Consistent clinical support
    - Patient-first philosophy
    - Enhanced empathy from providers

  • Better Patient Outcomes
    - Proactive risk-management
    - Actionable insights into patient data

    - Positively influence patient behavior remotely

  • Reduced Physician Burnout
    - Improved patient-provider relationship
    - Reduction of physician workload
    - Maximized efficiency

image of umbrella showing all health devices connected under same roof

 

Benefits to Hospitals & Health Systems

Insights at the individual and population level provide guidance to better care.

Patient-centric care-1

Actionable insights into patient data mean less avoidable complications, emergency department visits, and hospital readmissions.

Additionally, this technique and PatientOne improve staff efficiency, strengthen the patient-provider relationship, and reduce clinician burnout.

Reducing Physician Burnout

According to Medscape, over 40% of American physicians suffer from burnout. This phenomenon is characterized by feelings of physical and emotional exhaustion, depersonalization, and a reduction in self-worth. 

Eternal paperwork, unearthly workloads, and grim consequences of mistakes may cause physicians to quickly spiral into serious clinical depression.

The National Academy of Medicine found "physician burnout to be independently associated with 25 percent increased odds of alcohol abuse/dependence and 200 percent increased odds of suicidal ideation among physicians.”

We can help.

Our Focus is Fueling Medical Innovation

Automated Patient Engagement

Research suggests that embracing (the right) innovative digital health technology can drastically reduce the prevalence of physician burnout. With this in mind, we have designed a fully customizable solution that fits each practice like a glove.

Automated patient engagement reduces avoidable hospital readmissions through proactive remote patient monitoring, strengthens the patient-provider relationship, boosts patient satisfaction, and relieves the burden of busywork through safe automation.

The foundation for health connectivity is already here. It’s our responsibility to adopt and implement it so that we can provide what is expected of us: exceptional care.

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Cutting Edge Technology in Healthcare

Healthcare in America is undergoing a massive transformation and for good reason.

For decades, massive gaps in health data, inefficient transfer of medical records, and inconsistencies in clinical practice have resulted in the delivery of substandard care. 

Digital innovation promises clinical improvements through enhanced care delivery, data generation, and patient empowerment. 

So, how do we get there? 

Image of healthcare mobile devices connected to PatientOne through our focus's tactics

Medical Technology Devices

The adoption of wearable wellness devices in America detailed for the first time the general public’s desire to increase involvement in their own health. Fitbits and Apple Watches are worn on the wrists of millions and provide each owner with personal wellness data, such as daily steps and caloric intake.

 

The popularity of these wellness devices has huge potential for the healthcare industry. Innovators are rapidly developing wearable and/or portable devices with true, medical clout.

 

Here’s a list of some of the most popular devices:

  • Blood Pressure Monitors

  • Fitness Trackers with Cadence and Heart Rate Readings

  • Weight Scales

  • Blood Glucose Meters

  • Heart EKG/ECG Monitors

 

Through consistent use by the patient, these devices are able to wirelessly generate and transmit datasets for clinical use.


Synchronous data sharing allows healthcare providers to better understand and identify patterns in patient health, enabling them to provide continuous, real-time healthcare ⁠— regardless of patient location.

Some newer technologies, such as PatientOne, provide your clinic with comprehensive, intuitive software that seamlessly integrates with these medical technology devices. Our platform provides exception-based actionable insights directly to your clinic’s dashboard, allowing providers to easily review big data that's been automatically sorted and analyzed in the software’s back-end. Our clinical dashboard generates alerts from the evaluated patient data if a value falls outside of a specified safe range and/or if extreme changes in values occur overtime.

 

Comprehensive, consistent data allows providers to recognize potentially dangerous health trends, engage in proactive risk management, and make the most informed decisions for their patients.

 

Image showing the connections between technology, health devices and patientone

 

 

These devices, when used with the right software, can give your staff nearly omniscient insight into patient health trends.

 

According to The Journal of mHealth, “33% of patients experience gaps in health information exchange” and “89% of providers admit electronic data exchange can improve healthcare delivery."

 

In order to remain relevant and provide the highest quality care to the most people, practitioners should strongly consider adopting a care delivery model that utilizes Connected Health Devices.

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What is The Digital Practitioner?

What’s the first thing that comes to mind when you hear the term “Digital Practitioner”? 

Google Glass? Robots?

Though the Digital Practitioner doesn’t resemble a cyborg or wear a SpaceX suit (though it would be cool if they did) their tremendous use of technology is sure to blur the lines between humans and machines.

Digital Practitioner Blog Image

All joking aside, the Digital Practitioner is a healthcare provider who has embraced the budding technological era and seamlessly integrated it into their care delivery model.

An explosion of innovation over the last ten years has flooded our markets with hundreds of thousands of mHealth apps, wearable health devices, remote patient monitoring platforms, EHRs, and a plethora of other digital health tools. Thus, the Digital Practitioner cannot be typified by the use of specific technologies. Rather, their commitment to the belief that technology empowers patients and providers to achieve significantly better health outcomes distinguishes them from their peers. 

Digital Practitioners tend to be forward-thinkers, constantly evaluating their care models and actively seeking knowledge of the latest value-based trends in healthcare. The ability to communicate in real-time with patients, automate essential notifications, and analyze dynamic datasets for improved risk-assessment have made the digital medical technology model a necessity for today's progressive practitioners.

Who benefits from Digitalization?

Digitalization is no longer a novelty in America. According to the Pew Research Center, 90% of American adults now use the internet, and 81% have smartphones. We expect nearly everything on demand, and that now includes healthcare.

 

Our focus has the express ability to boost patient care and safety, improve staff efficiencies, strengthen the provider-patient relationship, and stave off clinician burnout through automation. Opposition to medical technology devices disenfranchises countless Americans from quality healthcare or healthcare at all. For our thousands of rural neighbors, we must adopt this innovative model.

 

The health-tech of today promises intuitive user interfaces, modernized design, and painless implementation (unlike your EHR). The myriad of choices when it comes to digital health allows you to vet and choose the tools that will work seamlessly with your clinic. So, although your transformation into the Digital Practitioner does not mean that you’ll be blasting off to space with Elon Musk, it does promise astronomically improved outcomes for your patients, your staff, and your bottom line.

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Patient Satisfaction

Whether at a large hospital, a small community clinic, or a specialty practice, patient satisfaction affects every facet of a provider’s business. Satisfaction rates can impact CMS reimbursement payments, reputation through online reviews, patient retention, and the business’ bottom line. 

 

Patient Satisfaction image

 

A recent study revealed that more than half of healthcare practitioners list patient satisfaction among the top three priorities for their organization.

 

Forty percent of practices cite improved communication through the use of digital technology as the primary factor in boosting patient outcomes. Improved communication and decreased wait times are the biggest factors in improving patient outcomes and patient satisfaction.

 

Why improving patient satisfaction matters

 

Patient satisfaction is the primary goal of many practices. Why? Because patient satisfaction is directly linked to your bottom line. A patient lost due to dissatisfaction could cost your practice over $200,000 in lost revenue over the lifetime of your practice, according to industry estimates. 


Conversely, highly-satisfied patients refer to friends, earning the practice more money while saving them the cost of acquiring new patients entirely. Keep your patient satisfaction levels high and those new patients just might refer their friends, too.

 

Think of patient satisfaction like a flywheel: a little extra effort will increase momentum and create positive traction for years to come.

Streamlining Communication 

Communication issues are the cause of multiple healthcare insufficiencies. 

For providers, lack of communication among clinical staff and between various organizations can cause a lull in patient care. Care coordination is dependent on the ability of providers to send and receive data, communicate important care plan information, and relay patient issues in a timely manner. 

For patients, difficulties in communicating with their providers often mean heightened anxiety, decreased satisfaction, and increased risk of poor health outcomes. If you've ever been a patient, you've likely experienced the frustration that comes with leaving multiple, unanswered voicemails for your clinician.

It doesn't have to be that way. There are multiple digital health tools on the market that enhance secure communication among all members of a care team. Some solutions, such as PatientOne, also drastically improve the patient's ability to get into contact with their providers, and their providers' abilities to promptly respond.

In addition, conversations are documented and shared between patients and their care team to reduce miscommunication and misunderstanding. With PatientOne, patients can share all their information with family and caregivers, increasing access and accuracy of important health information. Nurses no longer have to listen to long blocks of voice mails and patients no longer have to leave a message after message to get questions answered.

 

Decreasing the Cost of Patient Management

 

Every practice wants to ensure the safest, best experience for their patients, which often includes personalized communication. For both nurses and physicians, the traditional methods of communicating with patients are not leading to better experiences for patients and instead can do just the opposite — leading to low patient satisfaction and negative online reviews. Unanswered questions and communication errors lead to unnecessary patient-scheduled visits, leading to lost revenue and increased overhead. PatientOne's automated messaging and tracking system saves time and money on patient engagement, while maintaining the highest level of care and security. 

 

Patients are constantly trying to reach their nurse or physician with questions regarding dosage, pre- and post-operative guidelines, what’s “normal” and what’s not, and countless other concerns regarding their individual cases. Automation within PatientOne saves time for healthcare professionals, in turn saving the practice money.

Quality Improvement in Healthcare

 

By focusing on the following three areas of improvement, we can spark systemic changes for the benefit of our patients and providers.

- Focus on patients

- Team-centered working environment

- Consistent use of comprehensive data

We have everything that we need to enhance our care delivery models, improve patient satisfaction, curtail physician burnout, boost staff efficiency, and provide safer care. In fact, you really only have to make one decision in order to reap all of these benefits, and then some. 

Which medical technology platform will you choose?

Quality Improvement in Healthcare Image connected to PatientOne

Digital Health Software

 

Finding the perfect digital health solution for your practice can feel like finding a needle in a haystack. With the amount of technology on the market and perpetual innovation, it can be difficult to identify which solutions could actually work for your practice.

 

Implementing a new health IT solution means that you have acknowledged that things could be running a little smoother. The right software for your practice should be scalable in a way that allows process improvements to utilize each member of your team to their full capacity. It should supplement all of your staff’s efforts, not overburden them. You are, after all, spending money on a new product, potentially compromising your efficiency, and throwing a curveball to your patients.

 

The right solution will not slow you down.

 

Designed by experts in the healthcare space, PatientOne adds significant and measurable value for your patients, providers, and bottom-line. Our remote patient monitoring (RPM) platform and use of Connected Health Devices allow your patients to experience higher quality, more empathetic care in the comfort of their own homes. Daily check-ins ascertain that patients are kept on track, while the ability to instantly message clinic staff provides consistent security and support.



Time is money, especially for physicians.

 

That’s why we designed our platform to automate avoidable administrative burdens and save provider time wherever possible. Our analytical software generates clinical alerts from big data and allows timely, proactive risk management.

 

Further workflow enhancements and the creation of care teams allow your clinical staff to work together and coordinate the best care for your patients. Additionally, our software automatically captures all of your time remotely monitoring your patients and notifies you when you’re eligible to submit for reimbursement through CMS.

 

Though there are many issues to tackle in healthcare, the right digital health software can dramatically improve the quality of services delivered by providers and enjoyed by patients. An ounce of prevention is worth a pound of cure, as they say.

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The Centers for Medicare & Medicaid Services (CMS)

CMS is serious about using tech to improve healthcare quality. With their sights set on chronic care management and remote patient monitoring (RPM), we can expect a new standard of care.

CMS is betting on RPM to catch problems sooner, better connect providers and patients, and improve health outcomes.

In January of 2019, CMS added three RPM codes to the Physician Fee Schedule, further demonstrating their support for the use of technology-based tools to decrease costs, increase healthcare access, and improve the quality of services delivered. 

New CMS Billing Codes for 2019

Those who are familiar with CMS’ previous iterations of RPM codes likely see some similarities. Differentiating the 2019 code 99457 from the 2018 code 99091 is the eligibility of clinical staff (medical assistants, RNs, etc.) to assist in RPM services.

Incorporating this and Remote Patient Monitoring in my Practice

These models utilize digital health tools that allow providers to engage in RPM.

As an early entry into the RPM space, PatientOne can provide the right tools, reporting, and verification of services to ensure successful RPM programs.

PatientOne has developed a solution that provides opportunities for physicians to get paid for services that have typically been done without compensation, provides outstanding care for their patients, and holistically improves efficiency. 

 

Connected Health image focusing on a new standard of care

 

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